What will happen when you ring us?

  • We’ll need to ask you some security questions to make sure we’re talking to the right person before we disclose any account details – this is important so that we don’t talk to anyone but you about your account.
  • 100% of what you pay to us is taken from the balance owing and sent back to your original creditor
  • Once we know we’re speaking to the right person we’ll explain what the account relates to and the options available to you
  • We’ll listen to you and understand your individual circumstances and then work with you to identify Affordable repayments
  • We’ll offer you a range of repayment methods and set a repayment date that fits in with you
  • If you have an overview of your incomings and outgoings to hand this will help understand your affordability and agree a reasonable repayment offer
  • We’ll be polite and courteous at all times and will never make unreasonable demands or ask you to pay more than you can afford
  • By speaking to us and agreeing next steps for your account you’ll prevent any further calls or letters attempting to recover the amount outstanding on this account. You’ll also be taking positive steps to improve your debt situation
  • If you would benefit from taking free and impartial debt advice we can point you in the right direction. You can also find details of free debt advice providers here
  • To see what our customers have to say about working with us, click here

Do you have a question? Read our FAQ's or Contact us for more information.