Below are answers to common questions we have been asked.
We are open weekdays from 8am to 9pm; Saturdays from 8am to 4pm; and Sundays from 9am to 4pm. Call us on 01482 484673.
Please telephone a member of our team on 01482 484673 who will review your account details to agree a suitable repayment plan based on your circumstances and current financial commitments.
Once your payment has been processed, a message will appear on screen to confirm the payment has been successful. If successful, you will be provided with an authorisation code. You can contact a member of our team on 01482 484673 should you require any further assistance.
You should pass a copy of our correspondence to your advisor who can then contact us on your behalf.
If you believe that you do not owe the outstanding balance, please contact us on 01482 484673 to enable us to investigate.
Ignoring our letters could lead to further action to recover the outstanding amount. It is important you make contact with us so we can work with you and help you find a solution to bring your account up to date. If you do not owe the money, you need to tell us as soon as possible.
Please telephone us on 01482 484673 to let us know.
No, Wescot no longer purchases or owns debts. If an account is being managed by Wescot this does not mean we have bought the debt, it means we are managing recovery of the debt on behalf of the bank/utility company. Once the debt is repaid the account will return to the original company.
Wescot is authorised and regulated by the Financial Conduct Authority (FCA) and is a member of the Credit Services Association (CSA), which is the industry’s trade body.
We comply with the FCA Consumer Credit rules and the CSA’s Code of Practice, and ensure that all customers are treated fairly. We are accredited to the BSi ISO 9001:2008 quality standard and are a supporter of the free Money Advice Agency network.
Under the Data Protection Act 1998, we have an obligation to protect personal data. We have to make sure we are speaking to the correct person before we can discuss an account.
Yes, all telephone calls are recorded.
We pride ourselves on a professional approach. It is important to tell us if we have fallen below the standards expected of us. Please write to Customer Relations Team, Wescot Credit Services Limited, The Mash, Jarratt Street, Hull, HU1 3HB.
More information on complaints and our commitment to you is available here. For our most recent complaint data please see below:
|Wescot Complaints Data|
|1st March – 31st August 2017|
|Complaints per 1000 accounts||Number of complaints opened||Number of complaints closed||Percentage Upheld|
As Wescot is a debt recovery firm, rather than a credit provider, it does not have access to amend your credit file with any credit reference agency. 100% of any payment you pay to Wescot is sent to our client, that is, the creditor or company who provided your credit facility. They will update your credit file accordingly to reflect whether the debt is outstanding or cleared.
Information relating to debt stays on your credit file for 6 years from the date of the original default with the creditor. Your credit file will be used by lenders when making future lending decisions.
A Continuous Payment Authority is a recurring payment from your debit card without you needing to authorise the payment every time. Wescot will only collect the payment on the date and frequency you have specified and only for the amount we have agreed with you. To view our ‘Continuous Payment Authority Terms’ click here.